Le Paradis

Big disappointment

We have stayed in this hotel three times and it got progressively worse each time, reaching the level at the last visit where we do not want to ever set foot in there. We used to like it for the nice beach and the nice rooms but after what happened in the last visit, we decided there are many more options on the island better than that. We called 3 weeks before the stay to book a room, and we were told there were no rooms available, so we had to book a suite for 50% more cost. When we arrived we saw the normal rooms were available, in fact half empty. We complained to the reception where they laughed and cheekily admitted the reservations lying to us. We asked for the manager who then came to our table and insulted me in front of our friends basically saying I would not be able to understand but this is how they work. On top of that the food was really disappointing. So we wrote a letter to the mnagement to complain and we still after 4 months got no reply or apology. Abd my husband s company used to hold conferences there and we were regulars too. I will never set foot there again. Rude managers do not go with a supposedly 5 star hotel. Also our friends came on that day and were immediately given a normal room when thet demanded one.

Cons

rude manager dishonest reservations policy no response to complaint

  Comment

Posted by  Edouard - 29/04/08 Official response of the Hotel "Le Paradis" - Dear Mrs. Ayten,
I would like to thank you for your comments on your stay at the Paradis Hotel & Golf Club, which of course can only be beneficial for our progress, as we take great care to ensure that such matters are properly managed. Therefore, following our various conversations, we both acknowledge that the Paradis and Beachcomber are targeting the best guests’ service. In light of this, we would be honored and pleased to welcome you back, by proposing you our best offer for your next stay. Moreover, please contact me should you have any further cause for concern or for finalising the details of your next stay at the Paradis hotel & golf club. Meantime, rest assured that we are all thriving towards this ultimate goal and that we are looking forward to have you and your family back with us, very soon. Best regards, MH, Hotel Manager, Paradis Hotel & Golf club, Le Morne Peninsula, Mauritius

Superb location

Set on a superb location, tucked between Le Morne Mountain and one of Mauritius’ most beautiful beaches. 5-star resort in Mauritius.

Pros

Superb location

Super Value

We had a wonderful time at the resort which features
a great golf course and beach, great food and super service